Last Update: 2 Feb 2026

NexScale Inc. (“NexScale,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you access or use our website and our Software as a Service (“SaaS”) platform, including our AI‑powered tools, integrations, and communication features (the “Services”).

Controller and Processor Roles

For personal data you provide directly to NexScale (such as account and billing information), NexScale acts as the data controller.
For personal data that you submit or connect to the Services about your own clients or members (“Client Data”), you are the data controller, and NexScale acts as a data processor, processing such data solely to provide the Services in accordance with your instructions and our Terms & Conditions.

1. Information We Collect

We may collect the following categories of personal and business‑related information:

• Contact Information: Name, email address, phone number, business name, and job title, provided when you register, communicate with us, or use the Services.

• Client Interaction Data: Names, contact details, preferences, and notes about your clients or members that you manually input or sync from connected third‑party systems (such as CRMs). You are responsible for ensuring you have the lawful authority or consent required to share this data with NexScale.

• Integrated Communication Data: Metadata and content summaries (such as timestamps, sender/recipient identifiers, and message context) from communication channels you choose to connect to the platform, including WhatsApp, Telegram, SMS, and email. Full message content is processed only where enabled or configured by you.

• Document Uploads: Business‑related documents you upload to the platform, including contracts, service reports, proposals, and client or member records. These documents may contain personal data that you are responsible for collecting and sharing lawfully.

• Usage Data: Technical and usage information automatically collected when you interact with the Services, such as IP address, browser type, operating system, device information, session duration, and feature usage patterns.

• Cookies and Tracking Technologies: Information collected through cookies and similar technologies to enable core functionality, enhance user experience, remember preferences, and perform analytics.

We do not intentionally collect sensitive personal data (such as health or biometric data). If you upload such data, you represent that you have obtained all required consents and legal authority to do so.

2. How We Use Your Information

We use personal information to:

• Provide, operate, maintain, and improve the Services, including AI‑powered features

• Enable integrations with connected systems and communication channels

• Store and manage business records and Client Data as directed by you

• Provide customer support and respond to inquiries

• Monitor performance, security, and platform usage

• Prevent misuse, fraud, or unauthorized access

• Comply with legal and regulatory obligations

  
  

• 2.1. Legal Bases for Processing

Where required by law, we process personal data based on one or more of the following legal bases:

• Performance of a contract

• Consent (where obtained)

• Legal obligations

• Legitimate business interests, balanced against individual rights and freedoms

  
  

3. Sharing Your Information

We do not sell or rent personal information.

We may share personal data with:

• Service providers and subprocessors that help us operate the Services (e.g., hosting, analytics, communication APIs), under strict confidentiality and data protection obligations

• Legal or regulatory authorities where required to comply with law or enforce our agreements

• Successor entities in connection with a merger, acquisition, or corporate restructuring

NexScale does not use identifiable Client Data to train shared or general‑purpose AI models. Any data used for service improvement is anonymized and aggregated so it cannot reasonably identify you or your clients.

4. Data Retention

We retain personal data only for as long as necessary to provide the Services and fulfill legal or contractual obligations.

• Account and Client Data may be retained for up to 90 days after account termination, unless earlier deletion is requested or longer retention is required by law.

• After this period, data is securely deleted or anonymized.

• Aggregated or anonymized data may be retained for analytics or service improvement purposes.

  
  

5. Your Responsibilities and Rights

5.1. Your Responsibilities

You are responsible for ensuring that any Client Data you submit to the Services is collected and shared in compliance with applicable privacy laws and that you have obtained any required consents or legal authority.

5.2. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you

• Request correction or deletion

• Withdraw consent (where applicable)

• Object to or restrict certain processing activities

To exercise your rights, contact legal@nexscale.ai. We may need to verify your identity and will respond to verified requests within 30 days, where required by law.

6. Cross-Border Data Transfers

Your personal data may be stored or processed in jurisdictions outside your own, including Canada and the United States. Where required by law, we use appropriate safeguards (such as contractual protections) to ensure personal data remains protected in accordance with applicable privacy laws.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or misuse. These measures include encryption, access controls, secure development practices, and ongoing monitoring. However, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Services

The Services may integrate with or link to third‑party platforms and tools. Their privacy practices are governed by their own policies, not this Privacy Policy. We encourage you to review those policies before enabling integrations.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to support platform functionality and analytics. These may include:

• Strictly necessary cookies (for security and login)

• Performance and analytics cookies

• Functional cookies (to remember preferences)

You can manage cookies through your browser settings or any cookie consent mechanism we provide.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the website or the Services. Continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

11. Language

The parties confirm that they have expressly requested that these Terms & Conditions and all related documents and communications be drafted in the English language only.

Les parties confirment avoir expressément exigé que les présentes conditions ainsi que tous les documents et communications s’y rattachant soient rédigés en anglais seulement.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact: legal@nexscale.ai