Last Updated: 4 July 2025

At NexScale Inc. ("NexScale," "we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and Software as a Service (SaaS) platform, including our AI-powered tools and integrations.

1. Information We Collect

We may collect the following categories of personal and business-related information:

·       Contact Information: Name, email address, phone number, business name, and job title.

·       Client Interaction Data: Names, contact details, and notes about your clients that you input or manage through the platform.

·       Communication Metadata: Logs or summaries of interactions via integrated communication channels (e.g., WhatsApp, Telegram, SMS, and email), including timestamps and associated contacts.

·       Document Uploads: Business-related documents you upload, including but not limited to contracts, client records, service reports, proposals, and any files relevant to your sector or operations.

·       Usage Data: Technical details like IP address, browser type, device information, and interaction patterns with our services.

·       Cookies and Tracking: Data collected through cookies and similar technologies for user experience and analytics purposes.

2. How We Use Your Information

We use your information to:

·       Provide, maintain, and improve our SaaS solution including our AI agent services.

·       Enable communication through your connected channels.

·       Store and manage business-related documents and contact records.

·       Respond to inquiries and offer customer support.

·       Analyze platform usage to enhance service performance and security.

·       Comply with legal obligations and prevent misuse or fraud.

We process your personal data based on legal bases including your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted service providers and partners under strict confidentiality obligations to:

• Operate our infrastructure (e.g., hosting, analytics, communications APIs)

• Comply with legal obligations or enforce our agreements

• Support lawful business transitions (e.g., mergers or acquisitions)

We use third-party service providers (subprocessors) under strict confidentiality and data protection terms. A list of these subprocessors can be made available upon request.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Policy or as required by law. User and client data may be retained for up to 90 days following account termination, unless otherwise required for legal compliance.

5. Your Responsibilities and Rights

You are responsible for ensuring you have obtained appropriate consent or legal authority to provide third-party data (e.g., your clients’ data) to NexScale:

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you

• Request corrections or deletion of your data

• Withdraw consent for communications

• Object to or restrict certain data processing activities

You may exercise these rights by contacting us at: legal@nexscale.ai

6. Cross-Border Data Transfers

Your personal data may be stored or processed in jurisdictions outside of your own, including Canada and the United States. In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including contractual obligations with our service providers that require data to be processed securely and in compliance with relevant privacy standards.

7. Security

We implement robust administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse. These include encryption, access controls, secure development practices, and routine monitoring.

8. Third-Party Services

Our platform may include links to third-party websites or integrations with external communication tools. Their privacy practices are not governed by this Policy. Please review their policies before sharing personal data.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify users of material changes through our website or platform.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your data, or if you wish to exercise your rights under applicable privacy laws, please contact us at legal@nexscale.ai