NexScale™ is an AI-native company headquartered in the Greater Toronto Area, Canada, founded in 2024. It is an AI Business Partner for wellness, fitness and recreation operators, focused on their most costly problem: member retention.

• 👀NexScale connects to the member management system you already use and spots members who are starting to drift, weeks before they cancel.
• 📝It drafts a personal message in your brand voice and sends it once your team approves.
• 📊It reports back with a daily brief, an end-of-day wrap, a weekly summary and a monthly executive report.
• 🚫No migration, no extra staff hours and no technical team needed.
• 🎯Our mission: scaling wellness and fitness businesses today to power human longevity tomorrow.
• 📖Start with our complete guide to AI for wellness and fitness businesses, read our one-pager, or watch our LiONS LAIR 2026 pitch.

Because this is where our mission has the most impact. These organizations help people build healthier, longer lives, yet most run on lean teams, fragmented tools and constant operational pressure.

• 💡For NexScale™ it is both a strategic and a personal choice. Our founder is a longevity and wellbeing advocate who has seen how burnout affects operators and their communities. She wrote about why in Retention Is a Health Metric.
• 💚By starting here, we help operators reduce burnout, improve retention and build stronger communities, while advancing our vision of using AI to support human longevity.

NexScale™ is led by founder and CEO Soodeh Farokhi, PhD, a serial tech entrepreneur, product executive and AI leader with 17+ years of experience across startups and global SaaS companies.

• 🧭Soodeh is a longevity and wellbeing advocate and a mindful leader. As a working mother, she builds systems that help businesses scale and help people live healthier, more sustainable lives.
• 🤝The team: AI builders, technology leaders and domain experts who have worked inside real wellness and fitness organizations and know member churn and operational strain first-hand.
• 🧭The advisory board includes Shirin Dehghan, Giff Constable (former CEO of Neo and CPO of Meetup) and Morgan Thomas, who brings 15+ years of brand and business leadership across wellness, fitness and hospitality.
• 🏆NexScale is a LiONS LAIR 2026 Top-10 Finalist and a TiE Women 2026 Top-3 Finalist, was named on The Collective's list of top AI vendors in fitness and featured by the City of Markham. Soodeh was nominated for the She & Success Business Awards 2025-26.

NexScale™ is founder-led and revenue-funded, with no outside investment. What backs us is a mix of ecosystem support, senior advisors and paying customers.

• 🏛️Canada's innovation ecosystem: SPARK Centre (where we graduated from its Landing Pad program), MaRS, VentureLAB, Innovation Factory's Founder Fast Track, Movement51's Founder Lab, YSpace Women in Tech Jumpstart, TiEWomen and nVenture. This support is non-dilutive and earned by review.
• 🇨🇦Canada's fitness industry: NexScale is a partner of the Fitness Industry Council of Canada (FIC), working together for Canadian fitness and wellness operators.
• 🧪Research funding: a Mitacs grant supporting ten graduate internships and the Women's Entrepreneurship Loan Fund.
• 🤝An advisory board with real operating history: a founder with a major exit, the Head of AI at a Canadian investment firm, a sitting YMCA president, product leadership from Meetup and Neo, and brand leadership from boutique fitness.
• 💳Most importantly, customers who pay us. Operators on live subscriptions fund the business, so our roadmap answers to operators, not to a term sheet.
• 📰Everything we have been recognized for is in the news section.

Yes. Start with our published case studies, including Infinity Movement, a Montreal studio that grew memberships 56% after going live with NexScale™ (results vary by business).

• 🏢For multi-location operators and large clubs, we introduce you to a reference customer once we understand your organization and there is a real match.
• 🎤At our webinars and events, operators share what worked in their own businesses, and you can ask them your own questions.
• 🛡️You do not have to take our word for it. Your first location starts with a 3-month introductory period and a 100% satisfaction guarantee. If NexScale has not earned its place, email support@nexscale.ai before the period ends and we refund the subscription fees you have paid.
• 📩Ask on your discovery call and we will tell you exactly what we can share today.

NexScale™ is built for operators whose growth depends on member retention, engagement and community, with a focus on premium and multi-location operators.

• 🏢Multi-location groups and franchise networks across North America, including groups that run different systems at different locations
• 💎Premium fitness and wellness clubs where member experience is the product
• 🏛️Community and public recreation organizations: YMCAs, community centres, recreation centres, municipal parks and recreation departments, sports complexes and public fitness facilities
• 🌿Wellness and recovery spaces: cold plunge and contrast therapy studios, recovery centres and spas
• 🏋️Studio brands and boutique formats: yoga and hot yoga, Pilates and reformer, barre and Lagree, CrossFit, Hyrox and functional fitness, HIIT and bootcamp, and indoor cycling and rowing
• ⚽Sports and activity facilities: youth sports organizations, training academies, climbing gyms, racquet and padel clubs, aquatic centres and multi-sport facilities

Every day, NexScale™ tells your team which members need attention, why, and what to say, then sends the message once your team approves it.

• 👀It tracks engagement, attendance, milestones and communication patterns for each member.
• 🌅It flags members who may be disengaging, members who deserve recognition, and members who would benefit from a timely check-in.
• 📝It drafts the outreach in your brand voice and sends it once a person on your team approves.
• 💬It reads member replies and keeps NexScale's own member profile up to date, so context carries forward. It never edits the records in your CRM.
• 📊You get a daily brief, an end-of-day wrap, a weekly summary and a monthly executive report.

Usually you don't, and that is the problem. By the time a cancellation email arrives, the member decided weeks earlier.

• 📉Behaviour changes first. The rhythm shifts before the membership does.
• 🎯NexScale™ learns what normal looks like for each individual member, not a segment, and flags the ones drifting well before they act on it.
• 🗣️You get the name, what changed and a drafted message, not a risk score you have to interpret.
• 📖Background reading: member churn prediction for fitness and why churn starts in the first three months.

Watch the first 90 days closely, because that is where most members are lost. A new member's first weeks decide whether they build a habit or quietly disappear, and by the time the drop shows up in a monthly report, the window has closed.

• 📆NexScale™ treats the first 90 days as their own stage: did they rebook, did they find a regular class or instructor, does month two look like month one.
• 🔔When it doesn't, you hear about it that week, not that quarter.
• 📖More in new member onboarding and the first 90 days and why churn starts in the first three months.

Make each win-back specific to the person. Win-backs work when they are personal, and fail when they are a blast.

• 🙅A member who stopped after an instructor left needs a different message from one who stopped after an injury. Both need something better than a discount sent to everyone who has gone quiet.
• 🧠NexScale™ works from what actually happened to that person: what they used to book, when they stopped and what changed around them.
• ✅It drafts the outreach on that basis, and you approve it before it goes.
• 📖More in AI-assisted member win-back campaigns.

Give the team you already have more leverage. Retention work fails at most clubs and studios for one reason: nobody has the hours to notice, write, send and follow up for every member.

• 💰A Member Experience or Customer Success hire is a significant fixed cost, and one person can only engage a few hundred members deeply.
• ♾️NexScale™ engages every member, every day, in their preferred channel, across every location, for a fraction of that cost.
• ⏱️Your team spends 10 to 15 minutes a day on a short, specific list, not hours reading a dashboard.
• 🤝Most customers do not use NexScale to replace a hire. It frees their team for in-person experience, programming and the conversations that need a human.
• 📖More in how automated member follow-ups actually work and our complete guide to AI for wellness and fitness businesses.

Yes. Every message is written for one member, in your brand voice, and a person on your team approves it before it goes out.

• 🎨During onboarding we calibrate NexScale™ to your brand voice: tone, vocabulary and the small details that make communication feel personal and familiar.
• 📋Each message draws on the member's profile and program preferences, their history with you (tenure, attendance, milestones), past conversations, and what they recently booked, missed or asked about.
• 💬A new member, a long-time loyal member and a member who is slipping each receive a message that fits their relationship with your organization.

Your members always have a real person behind every message. Every message is drafted by NexScale™ and released by a person on your team, and the person who approves it is the one sending it on behalf of your business.

• ✅Nothing goes out without approval. NexScale does not send messages on its own.
• 📞Each location gets its own dedicated phone number and email address on NexScale's own communication channels. We recommend introducing them to your members the way you would introduce a new team member supporting member experience.
• ⚖️You decide how NexScale is disclosed in your communications, and we help you stay aligned with the AI-disclosure rules in your region, including emerging requirements in California, Illinois, Quebec and the EU.

Every AI system can be wrong, so NexScale™ is built so that a person on your team always sees a message before a member does.

• 🛡️Layered guardrails: bounded scope, answers grounded in your organization's own data, sensitive-topic detection, and human approval before anything reaches a member.
• 🚨Complaints, refund requests, injuries, billing disputes and other sensitive conversations are flagged and routed to the right person on your team, with the full member context attached.
• 🧾Every action NexScale takes is logged and visible to you, so you always have a full audit trail.

NexScale™ does not send campaigns, so it does not compete with your marketing tools. It sends one-to-one messages to specific members at specific moments.

• ✅Everything runs through your approval queue, so your team sees each message before it goes out.
• 📅During onboarding we map what already goes out from your booking system and marketing tools, then set quiet windows so NexScale stays clear of your scheduled sends.
• 🔁In practice, most operators find NexScale replaces outreach they were doing by hand, or not doing at all, not anything in their marketing stack.

Yes to the first, and no to the second. Both are deliberate.

• 🗺️During onboarding we map the membership types and programs in your system and agree with you what counts as an active member at your location.
• 🏷️Trial, third-party, complimentary and promotional clients are mapped to where they actually sit in your business, and they do not count toward your pricing tier.
• 🚫Appointment-based services and outside programs that only use your scheduling are out of scope, so those clients are not analyzed and never receive outreach.
• 🔧NexScale's engagement categories, including "at risk", are the same at every location we work with. Keeping them consistent is what makes them reliable, and they improve for you as they improve for everyone.
• 🎚️What we tune to your business is scope and reporting: which client groups are in, what your baseline is, and which numbers appear in your weekly and monthly views.

NexScale™ is built for it. Each location keeps its own team, its own system and its own results, and leadership sees the whole picture.

• 🏢Every location gets its own dedicated phone number and email address, daily brief, task queue and monthly executive report, measured against that location's own baseline, so you compare locations on the same terms.
• ✅Each location's director or GM approves the outreach for that location's members. Your brand voice and retention playbook stay the same everywhere.
• 🧩Locations can run different CRM or booking systems. NexScale sits on top of each one, which is common in groups that grew through acquisition or franchising.
• 🔭Leadership reads results location by location: which locations are keeping members, which need help, and what is working that is worth repeating.
• 💳Pricing is per location, and groups with many locations get a custom proposal across the whole portfolio.
• 📖More in AI for multi-location and franchise fitness operators.

NexScale™ serves organizations across Canada and the United States, and communicates with each member in English, French or Spanish.

• 🔎It detects each member's language preference and uses it automatically.
• 🇨🇦That matters most for organizations in Quebec, bilingual YMCAs and recreation networks serving multilingual communities.
• 🌍Outside North America? Contact us and we will tell you plainly where things stand.

The NexScale Retention Assessment is a free 90-second check that shows where your members may be quietly slipping away, and what to fix first.

• 📊You get a score across the four things that decide whether a member stays: Activation (a new member's first 30 days), Signal (seeing a member drift while it is still reversible), Execution (whether anything happens once you know) and Ownership (whether retention runs as a system, or still depends on you).
• 🎯Your result names the one area to fix first.
• ⚡Your score appears straight away, and no email is required.
• 🔍Want a deeper read? The full Retention Assessment goes further in each area.
• 👉Take the Retention Assessment.

Your CRM and booking platform run your business: bookings, payments, memberships and the member record. NexScale™ is built to keep your members. It sits on top of your system as a retention intelligence layer and does not replace it.

• 👀It watches every member against their own normal pattern, not a segment average, and notices drift weeks before a cancellation.
• 🧠It tells you why a member needs attention, in plain language, so nobody has to dig through reports.
• 📝It drafts a personal message in your brand voice, in each member's preferred channel and language.
• ✅It sends once your team approves, reads the reply and follows up, so nothing falls through the cracks.
• 🧰Your platform's segments, campaigns and inbox stay useful for marketing. What they do not do is decide who needs attention today and act on it without using your staff hours.
• 📉About the risk scores now appearing in CRMs: a score says a member might leave. It does not say why, what to say, or who will follow up. NexScale starts where the score stops.
• 🗂️Bookings, payments, billing and member records stay in your CRM. NexScale reads what it needs and never edits them.
• 📖More in your CRM's AI versus an AI Business Partner and why a retention dashboard is not the same as AI that acts.

Several tools in this category are good at the job they were built for. The difference is what happens on a Tuesday when a member has quietly missed two weeks.

• 🔍Recovr and Loyale are good at spotting at-risk members. Everything after the alert still depends on your team's time.
• 🧩Keepme comes with its own CRM. That suits some clubs, but it means changing systems or running two. NexScale™ keeps your current system where it is.
• 🔒Platform-specific tools such as WallaPredict only work inside their own platform. NexScale works across systems, including groups whose locations run different ones.
• ⚡NexScale finds the members quietly drifting, explains why, drafts the message, sends it once you approve, follows up and reports back.
• 🤝CRM platforms work with us, not against us. They can offer NexScale to their customers through our distribution partnerships, and their product stays at the centre.
• 📖Side-by-side comparisons: Keepme, Recovr, WallaPredict, LoopSpark and FitGrid. For the whole category, read the best AI retention software for fitness in 2026 or browse all alternatives.
• ⚖️Please verify current features and pricing directly with any vendor, including us.

No. NexScale™ is not a sales, marketing, lead generation or concierge tool. It works on the members you already have, so the growth you work hard for actually stays.

• 📞Much of what is sold as AI to studios and clubs today answers inbound questions, books tours and chases leads. That is front-desk and sales work, and some of those tools do it well.
• 🪣New members only help you grow if they stay. When members quietly leave, every new sign-up just replaces someone you already lost.
• 🔁NexScale spots the members drifting away weeks before they cancel, and acts with your approval to bring them back.
• 🚫It does not sit on your website waiting for someone to type.
• 🤝The two work side by side without overlapping. We wrote up the difference in AI receptionist versus AI Business Partner.

You could build a prototype, but running retention in production is a different job.

• ⚙️Production takes integrations, guardrails, evaluation, monitoring, retention modelling, message delivery across SMS, WhatsApp and email, brand-voice calibration, escalation logic and ongoing tuning.
• ⏳In our discovery calls, many single-location owners tell us they spent 3 to 6 months trying before deciding they would rather work with NexScale™ and get back to running their business.
• 🏢Multi-location operators usually skip that step. They look for a proven solution to use, not something to build and maintain.
• 📖We wrote up the full reasoning in why ChatGPT cannot run your business.

AI-native means NexScale™ was built on AI from the ground up. The architecture, data model, product and team are designed for AI to understand, decide and act, with your approval.

• 🏗️Most software in this industry was built in a pre-AI era to track data and send messages. AI features added on top can summarize what already happened, but they cannot reason about your business or take action.
• ⚙️NexScale understands what is happening with each member, decides what matters and acts once your team approves.
• 💡That is the difference between a chatbot inside a dashboard and a teammate who runs the workflow.

NexScale™ is a per-location subscription, tiered by your number of active members: the people holding a paid membership with your business.

• 👥Trial passes, lapsed accounts, third-party passes and one-off visitors do not count toward your tier.
• 📈Every tier gets the same capabilities. Your tier changes when your active member base grows into the next one.
• 🛡️Every customer starts with a 3-month introductory period, and your first location is covered by a 100% satisfaction guarantee, so the decision is low-risk.
• 🚫No setup fee, no integration fee and no per-message charges. Each location's dedicated phone number and email address are included.
• 🏢Multi-location groups get a custom proposal across the whole portfolio.
• 🤝If you come to us through your CRM platform or an industry association, partner pricing may apply.
• 💳Billing is managed in your own subscription account, where you can update payment details at any time.
• 📩To see the tier for your member volume, get started with NexScale.

For most locations, a few retained memberships a month cover the subscription. A member you keep is revenue you have already earned and do not have to win twice.

• 💰The example on our homepage: a 300-member studio at $200 a month is $720,000 a year. Lift retention by 5% and 15 more members stay, which is $36K+ in additional annual revenue.
• 📊5 to 10× ROI from keeping the members you already have, 6 to 8 weeks of earlier warning before a member disengages or cancels, and 40% less time on admin, reporting and follow-ups.
• 🔬Bain's research puts a 5% improvement in retention at 25% to 95% more financial impact over the lifetime of your members. Context in our 2026 fitness member retention benchmarks.
• ⚖️Payback comes down to two numbers you already know: your average monthly membership value, and how many members stay who otherwise would not have.
• 💡These figures illustrate a typical business, not a promise about yours. We set your real baseline in week one from your own historical data.
• 🏢Running several locations? Our one-pager shows the revenue kept for multi-location operators.

You get your first retention audit within the first few days, and movement in retention usually shows within 2 to 3 months.

• 🗓️First few days: your retention audit, an executive summary of your current churn picture and the members already at risk. Several operators have told us this alone was worth the first month.
• 🗓️Weeks 2 to 6: outreach starts going out, and re-engagements begin to show.
• 🗓️Months 2 to 3: enough cycles to see movement in retention, with monthly executive reports showing the trend against your week-one baseline.
• ⏱️Timelines vary with the size of your member base and how quickly your team works the daily list.

The number that matters most is your own trend, location by location. Retention varies more by format and market than most benchmark articles admit, so an industry average is a poor yardstick for any single location.

• 📍A premium club, a high-volume gym and a reformer studio are not comparable businesses. Even two locations under the same brand can perform very differently.
• 📏NexScale™ sets each location's baseline in week one from its own historical data, and every figure afterwards is measured against that starting point.
• 🏢For multi-location groups, that means you see which locations are keeping members and which need help, on the same terms.
• 📊For market context, we publish 2026 fitness member retention benchmarks and our take on the 2026 HFA Global Report.

You get a daily brief, an end-of-day wrap, a weekly summary and a monthly executive report, all measured against your own baseline.

• 📊Reports cover members flagged, outreach sent, re-engagement that worked and that didn't, memberships and packages retained, and your retention trend, by the client categories agreed at onboarding.
• 📏NexScale™ sets your baseline in week one from your own historical data. Every figure afterwards is measured against your location's starting point, never an industry average.
• 🙅We report on retention and engagement, not revenue. Payment data is outside our scope, so you calculate recovered revenue from your own pricing using our retention numbers.

Your first 3 months on NexScale™ include full setup and hands-on support, and your first location is covered by a 100% satisfaction guarantee.

• 🔗Full integration with your CRM and booking system
• 📱A dedicated phone number and email address for your location, used for NexScale's messages to your members
• 🤝Hands-on onboarding tailored to your operations and goals
• 👤One primary user, usually the owner, with unlimited usage, so the account is set up properly and your brand voice is calibrated with one clear owner
• 📈Weekly strategic sessions with a NexScale leader, plus ongoing support
• 🔍An initial retention audit based on your previous 3 to 6 months of data
• 📊Three monthly executive reports on retention, engagement and growth
• ⚡Member segmentation, retention strategies and outreach prepared by NexScale and sent with your approval
• 📋Live visibility into NexScale's activity, completed actions and recommendations
• 🎟️When you move to standard pricing, your tier's seat bundle opens up, starting at three users.

Your first location starts with a 3-month introductory period and a 100% satisfaction guarantee. If NexScale™ has not earned its place, email support@nexscale.ai before the period ends and we refund the subscription fees you have paid.

• 🏢Running more than one location? The guarantee covers your first location, once per group. Start where you want to prove it, then expand. Details are in our terms and conditions.
• 📅Day one is not the day you sign up. When you sign up, your payment method goes on file, but nothing is charged until your connection is live, your data is validated and you receive your invitation to log in. Your introductory period and your guarantee both start that day.
• 🚫A guarantee refund needs no notice period: your subscription ends when the refund is issued, with no clawback of anything NexScale did for you in the meantime.
• 📦You keep your data, and we walk you through disconnecting the integration properly.

NexScale™ is month to month and renews automatically. There is no long-term contract unless you choose an annual subscription, which comes at a discounted rate.

• 🔄During the 3-month introductory period: email support@nexscale.ai before the period ends, and the satisfaction guarantee refunds the subscription fees you have paid for your first location. This applies to monthly and annual plans.
• 📆After the introductory period, a monthly plan continues month to month at the standard rate, and an annual plan renews year to year. A notice period applies after the introductory period: cancel a monthly plan with 30 days' written notice, through your account or by email to support@nexscale.ai, and it ends at the end of the billing cycle in which the notice expires. An annual plan needs notice of non-renewal at least 60 days before the end of the term.
• 🎟️Your tier and its seats are set with you during onboarding, so you know exactly what you are on before anything is charged.
• 📄Everything is in writing before you start: pricing, the introductory period, the guarantee, the notice period and how to cancel are all in our terms and conditions.
• 🧩NexScale runs on top of your existing systems, so leaving does not disrupt the rest of your stack.

No. NexScale™ works on top of the CRM and booking platform you already run. There is nothing to migrate and no data to re-enter.

• 🔌NexScale is CRM-agnostic. It works with most of the CRM and booking platforms used in fitness, wellness and recreation. See the current list on our Ecosystem page.
• 🏢In a multi-location group, each location can run a different system.
• 🤝Some CRM and booking platforms are also NexScale distribution partners, so you can get NexScale through them.
• 🧠Don't see your system? Tell us. We build integrations based on real customer demand, and if your system has an API, the work is usually measured in days.
• 📖For how the pieces fit together, see the boutique fitness studio software stack.

NexScale™ reads what retention needs and never changes anything in your system.

• 📖What we read: your schedule, class rosters and attendance, memberships and contract status, booking history, billing status (such as whether a membership is active or past due), and the profile details your system holds, such as age group, interests and program preferences, used to personalize messages.
• 🚫What we never write: NexScale does not change any record, booking, payment or note in your system. We are not comfortable with an AI quietly editing your client records, and neither should you be.
• 🏥What we never take: health information, as a company-wide position in our privacy policy. Member payment amounts, card details and revenue are outside our scope. Minors are excluded from our AI models and member outreach, and clients of clinical or practitioner services sit outside our engagement model.
• 🔑Access: where your platform supports it, the platform issues the integration credential to NexScale. You supply your site or account ID, authorize us once with your owner login, never share a password, and can revoke access from your platform's integration settings at any time.
• ✅Outreach goes out from your location's dedicated NexScale phone number and email address, after your team approves it.

Continuously, so what you see reflects your system now, not a snapshot from last night.

• ⏰A member who books at 7am is not still on tomorrow's at-risk list, and a cancellation processed at the front desk shows up without anyone re-running anything.
• 🧾If your platform limits how often outside tools can read from it, we work within that limit and tell you what it means for your account.
• ⏸️If your booking system goes down, NexScale™ pauses rather than acting on old information, and picks up where it left off. Your records are unaffected because NexScale does not write to them.
• 📣If something goes wrong on our side, you hear it from us, not from a member: your account contact is told what happened, what it affected and when it is resolved.
• ✏️A member's details look wrong? Check the record in your booking system first and correct it there. It flows through on the next sync. If your system is right and NexScale is wrong, that one is ours to fix.

There are two ways in, and both start at nexscale.ai/contact#getstarted.

• 🎥Book a discovery call: 30 minutes with our team. We connect to your system and walk through your own numbers together, so you see who is slipping before you decide anything.
• 🚀Create your account: sign up and connect your system in under 10 minutes. Someone from our team helps you set it up, and your first retention audit arrives within the first few days.
• 🏢Running several locations? Start with a discovery call so we can plan the rollout with you.
• 🤝Came through your CRM platform, an industry association or another partner? Enter your partner code when you create your account, or tell us on your call.
• 🔌There is nothing to migrate. Your current system stays exactly where it is with NexScale™ on top.

Sign-up takes under 10 minutes, your first retention audit arrives within the first few days, and your team's involvement is concentrated in the first week.

• 1️⃣Create your account, accept the terms and set up your subscription. Nothing is charged until your connection is live and your data is validated.
• 2️⃣Connect your CRM and booking platform. For most platforms, that is an API key. We do not ask you to clean, export or migrate anything.
• 3️⃣Our team enables your account, and NexScale™ ingests 3 to 6 months of your historical member data.
• 4️⃣Within the first few days, you receive your retention audit: an executive summary of engagement, churn risk and the opportunities in your member base today.
• 5️⃣In one 60-minute session, we calibrate NexScale to your brand voice and agree which clients are in scope. Then we activate your location's dedicated phone number and email address.
• 6️⃣NexScale surfaces the first group of disengaged members, and you review it together: NexScale drafts, you approve and align on tone.
• 7️⃣From there it is a short daily routine: NexScale drafts, your team approves, and reports show what was sent and what worked.
• 🧩No technical skills or project management needed.
• 🏢Running several locations? We plan the rollout with you, starting with your first location.

About 10 to 15 minutes a day, once you are set up.

• ⚡Sign-up is self-service and takes under 10 minutes.
• 📞One 60-minute session with us to walk through your business, your brand voice and which clients are in scope.
• ⏱️After that, 10 to 15 minutes a day working the task queue. It needs to be daily, because the queue holds back new tasks while older ones are outstanding.
• 📈During the introductory period, you also get a weekly strategic session with a NexScale™ leader.

NexScale™ is built for the people responsible for keeping members: owners, operators, general managers and, above all, your member management team. There are three roles.

• 🔑Owner or executive team: the main admin. Owner-only tasks are connecting and disconnecting your system, subscription and billing, brand-voice calibration, and managing access. Owners can also do everything an operator can, including approving outreach.
• 👤Operator, location director or GM: reads the daily brief and end-of-day wrap, works the task queue, reviews and approves or declines the drafted outreach, and reads the reports.
• 👥Location staff: front desk and coaching teams work the member lists their location shares with them, and record their contact attempts and results in NexScale.
• 🎟️Seats: during the 3-month introductory period we work with one primary operator. After that, each tier includes a bundle of seats, starting at three per location, with more available as your team grows.
• 🗣️If your setup needs something more specific, tell us on your discovery call.

Data security and privacy are built into how NexScale™ works, from encryption to access control.

• 🔐Encryption: TLS 1.2+ in transit and AES-256 at rest.
• ☁️Infrastructure: enterprise-grade cloud hosting, with regional data residency available for Canadian and US customers.
• 🛡️Access controls: role-based access, least privilege and full audit logging.
• 🚫Use of data: your data is never sold, never shared without your consent, and never used to train models for other customers. Each organization's member data stays scoped to that organization.
• 🗑️Retention and deletion: data-retention and deletion policies are defined in our agreement.
• 📩Incident response: a documented breach-notification process aligned with applicable regulations.
• 📄We share our sub-processor list and infrastructure details under NDA during procurement. Full details are in our Privacy Policy and terms and conditions.

Yes. NexScale™ complies with PIPEDA in Canada and Quebec's Law 25, the GDPR in the EU and EEA, and US state privacy laws such as CCPA/CPRA and VCDPA.

• 🔑We support data subject access requests, deletion, portability and consent management.
• 🏛️For customers with specific regulatory needs, such as municipal, healthcare-adjacent or YMCA federation requirements, we set up the right data-handling configuration with you during onboarding.

Your data is always yours. If you cancel, we securely delete it from our systems after the data-retention period and confirm the deletion in writing.

• 📄Full details are in our Privacy Policy.

NexScale™ hosts in-person roundtables, invite-only operator dinners, workshops and a regular online webinar for wellness, fitness and recreation operators. See upcoming events and RSVP at nexscale.ai/community.

• 💻Online: our webinar on AI-powered retention intelligence, with operators sharing what worked in their own businesses. Read the insights from the last one, or how the industry press covered it.
• 🤝We also co-host sessions with industry associations and ecosystem partners for their members, including sessions for multi-location operators.
• 🎟️Events are private and curated, and most are free. Some in-person events have a small fee to encourage commitment. Most sessions fill up quickly.
• 🌍Want NexScale to host an event in your city or for your network? Email hi@nexscale.ai.
• 📖Write-ups from past roundtables: Montreal, East GTA and West GTA.

It is an invitation-only network of operators across Canada and the US, curated and managed by NexScale™, where peers exchange real insights and support one another.

• 🤝Alongside peer discussions, NexScale shares industry trends, member retention practices, community engagement playbooks and frameworks for building systems that run without the owner in every detail.
• 💬It is operator-only and high-signal, designed for real conversations between people running similar businesses.
• 📲The community is a private WhatsApp group. Request to join here, and we will follow up if there is a strong fit.

Often, yes. Members of our partner associations get a special price through a partner code, entered when you create your account.

• 🏢For a multi-location group, it applies to every location as each one rolls out, including on custom pricing.
• 🗣️If someone referred you without a code, tell us who on your discovery call so we can recognize the introduction.
• 📩Not sure whether your association is a partner? Ask us.

Yes, if your platform is one of our CRM partners. Your platform makes the introduction and connects NexScale™ to your data, with your approval.

• 🛠️From there NexScale works with you end to end: onboarding, support, billing and reporting all come from us, so you have one clear relationship for retention.
• 💳Some platforms pass a partner price on to their customers. Ask your platform, or tell us which system you use on your discovery call.
• 🔌If your platform is not a partner yet, nothing changes for you. NexScale still works on top of it. See the platforms we work with on our Ecosystem page.

Through a distribution partnership, which is simple by design: you open the door, and NexScale™ does the rest.

• 🚪You provide access to your platform and introductions to the operators who would benefit.
• 🛠️We handle onboarding, first-line support, billing and reporting for every customer, end to end. Your team does not take on extra support work.
• 💰You earn a partner margin on every customer you introduce, and you decide how much of it to pass on to your customers as a discount.
• 🤝It is non-exclusive and co-branded. Your customers always know NexScale works on top of your platform, not in place of it, and we never take the operator relationship away from you.
• ⚙️NexScale also works with technology partners such as Twilio for SMS messaging and Stripe for payments.
• 📩Write to partners@nexscale.ai or request a partnership.

Yes. We call them Ecosystem Partners: businesses that already serve wellness and fitness operators.

• 🧭Consultant partners advise operators on people, space and operations.
• 🏛️Industry partners are associations and networks whose members run fitness and wellness businesses. Their members get a special price through a partner code.
• 🌱Longevity partners deliver services such as sleep, nutrition, strength or movement assessment that operators want to offer their members.
• 🔁Introductions go both ways. You introduce operators to NexScale™, and with the owner's approval we introduce you to the businesses we work with where there is a real fit.
• 📄A short referral agreement covers it: a referral fee for your organization and, for associations, a special price for your members, plus a place on our Ecosystem page. No partnership starts with exclusivity.
• 📖For longevity providers: the NexScale Longevity Ecosystem Partnership Program.
• 📩Write to partners@nexscale.ai.