There are two ways in, and both start at nexscale.ai/contact#getstarted.

• 🎥Book a discovery call: 30 minutes with our team. We connect to your system and walk through your own numbers together, so you see who is slipping before you decide anything.
• 🚀Create your account: sign up and connect your system in under 10 minutes. Someone from our team helps you set it up, and your first retention audit arrives within the first few days.
• 🏢Running several locations? Start with a discovery call so we can plan the rollout with you.
• 🤝Came through your CRM platform, an industry association or another partner? Enter your partner code when you create your account, or tell us on your call.
• 🔌There is nothing to migrate. Your current system stays exactly where it is with NexScale™ on top.

Sign-up takes under 10 minutes, your first retention audit arrives within the first few days, and your team's involvement is concentrated in the first week.

• 1️⃣Create your account, accept the terms and set up your subscription. Nothing is charged until your connection is live and your data is validated.
• 2️⃣Connect your CRM and booking platform. For most platforms, that is an API key. We do not ask you to clean, export or migrate anything.
• 3️⃣Our team enables your account, and NexScale™ ingests 3 to 6 months of your historical member data.
• 4️⃣Within the first few days, you receive your retention audit: an executive summary of engagement, churn risk and the opportunities in your member base today.
• 5️⃣In one 60-minute session, we calibrate NexScale to your brand voice and agree which clients are in scope. Then we activate your location's dedicated phone number and email address.
• 6️⃣NexScale surfaces the first group of disengaged members, and you review it together: NexScale drafts, you approve and align on tone.
• 7️⃣From there it is a short daily routine: NexScale drafts, your team approves, and reports show what was sent and what worked.
• 🧩No technical skills or project management needed.
• 🏢Running several locations? We plan the rollout with you, starting with your first location.

NexScale™ is a per-location subscription, tiered by your number of active members: the people holding a paid membership with your business.

• 👥Trial passes, lapsed accounts, third-party passes and one-off visitors do not count toward your tier.
• 📈Every tier gets the same capabilities. Your tier changes when your active member base grows into the next one.
• 🛡️Every customer starts with a 3-month introductory period, and your first location is covered by a 100% satisfaction guarantee, so the decision is low-risk.
• 🚫No setup fee, no integration fee and no per-message charges. Each location's dedicated phone number and email address are included.
• 🏢Multi-location groups get a custom proposal across the whole portfolio.
• 🤝If you come to us through your CRM platform or an industry association, partner pricing may apply.
• 💳Billing is managed in your own subscription account, where you can update payment details at any time.
• 📩To see the tier for your member volume, get started with NexScale.

Often, yes. Members of our partner associations get a special price through a partner code, entered when you create your account.

• 🏢For a multi-location group, it applies to every location as each one rolls out, including on custom pricing.
• 🗣️If someone referred you without a code, tell us who on your discovery call so we can recognize the introduction.
• 📩Not sure whether your association is a partner? Ask us.