NexScale Chloe™ is available today across North America.
NexScale Chloe™ is available across North America.
Your members leave weeks
before they cancel.
Your members leave weeks
before they cancel.
Stop losing members and revenue.
Scale without chaos.
Stop losing members and revenue. Scale without chaos.
Your members leave weeks
before they cancel.
NexScale™ is the AI Business Partner for wellness and fitness operators. It brings retention intelligence to any CRM you already use, spotting at-risk members weeks early and handling the follow-up for you.
NexScale™ is the AI Business Partner for wellness and fitness operators. It brings retention intelligence to any CRM you already use, spotting at-risk members weeks early and handling the follow-up for you.
NexScale™ is the AI Business Partner for wellness and fitness operators. It brings retention intelligence to any CRM you already use, spotting at-risk members weeks early and handling the follow-up for you.
NexScale™ is the AI Business Partner for wellness and fitness operators. It brings retention intelligence to any CRM you already use, spotting at-risk members weeks early and handling the follow-up for you.
Book a demo or create your account — 100% satisfaction guarantee either way.
Book a demo or create your account — 100% satisfaction guarantee either way.
Start with 100% satisfaction guarantee to see the results - no risk
The trusted partner for fitness and wellness brands
The trusted partner for fitness and wellness brands
NexScale sees it first
NexScale sees it first
NexScale sees it first
NexScale takes action
NexScale takes action
How NexScale helps run a business that keeps members.
How NexScale helps run a business that keeps members.
How NexScale helps run a business that keeps members.
How NexScale helps run a business that keeps members.
How NexScale helps run a business that keeps members.
NexScale isn't a marketing tool, a sales tool, or a CRM replacement.
It's an AI Business Partner: a retention intelligence layer that works with any CRM you already have, running alongside your daily operation so you stay on top of your members, your community, and what needs your attention today.
NexScale isn't a marketing tool, a sales tool, or a CRM replacement.
It's an AI Business Partner: a retention intelligence layer that works with any CRM you already have, running alongside your daily operation so you stay on top of your members, your community, and what needs your attention today.
NexScale isn't a marketing tool, a sales tool, or a CRM replacement.
It's an AI Business Partner: a retention intelligence layer that works with any CRM you already have, running alongside your daily operation so you stay on top of your members, your community, and what needs your attention today.
Connects and calibrates
NexScale connects to your CRM in under a day. You set the tone, get a dedicated phone number, and link the email NexScale will use to reach your members. Over the first few weeks, it calibrates — learning your brand's voice so every message sounds like it's coming from you.
Understand your members
NexScale analyzes your historical data and delivers an executive summary of where your business stands today. Then it surfaces who's at risk and who your loyal members are — prioritizing by history, behavior, engagement, and demographics — and prepares personalized outreach in each member's preferred channel.
Takes action and reports back
You approve the first round of member outreach. After that, NexScale runs the loop automatically — sending you a daily brief of the tasks being handled, and a monthly executive summary showing your progress, retention trends, and what's next.
Connects and calibrates
NexScale connects to your CRM in under a day. You set the tone, get a dedicated phone number, and link the email NexScale will use to reach your members. Over the first few weeks, it calibrates — learning your brand's voice so every message sounds like it's coming from you.
Understand your members
NexScale analyzes your historical data and delivers an executive summary of where your business stands today. Then it surfaces who's at risk and who your loyal members are — prioritizing by history, behavior, engagement, and demographics — and prepares personalized outreach in each member's preferred channel.
Takes action and reports back
You approve the first round of member outreach. After that, NexScale runs the loop automatically — sending you a daily brief of the tasks being handled, and a monthly executive summary showing your progress, retention trends, and what's next.
No commitment. Cancel anytime
No commitment. Cancel anytime
Chloe, at work in your studio.
Chloe, at work in your studio.
Chloe, at work in your studio.
Chloe, at work in your studio.
Proven Outcomes
Proven Outcomes
Proven Outcomes
Proven Outcomes
What running your business with NexScale delivers — better retention, less manual work, and a more consistent operation over time.
Why NexScale?
Why NexScale?
Why NexScale?
Why NexScale?
Most tools just show you data. Most consultants cost too much. Most teams are too lean to do it all.
NexScale is different — connecting to your existing systems, understanding what's happening with your members, and taking action on your behalf. End-to-end. Without added complexity or headcount.
That's the difference between insight and execution.
Increase retention by just 5%
Unlock 25–95% in financial impact
Unlock 25–95% in financial impact
Unlock 25–95% in financial impact
Unlock 25–95% in financial impact
✔ Designed for busy, non-technical operators
✔ Built for non-technical operators
✔ Works with your existing CRM and tools
✔ Works with your existing CRM/tools
✔ Always available — work with NexScale like your trusted business partner
✔ Always available like a trusted business partner
✔ Always available; simply talk to Chloe
✔ Reach right members at right time
✔ Builds long-term member loyalty & community beyond the workout
✔ Builds member loyalty & community beyond the workout
✔ Builds member loyalty & community
✔ Built for growth & community
And even add more impact, day to day ...
And even add more impact, day to day ...
And even add more impact, day to day ...
And even add more impact, day to day ...
5-10× ROI
From keeping the members you already have — not just chasing new ones.
40% less time on admin
No more manual check-ins or follow-ups.
6–8 weeks earlier signals
Time to act before a member disengages or cancels..
Solution
Solution
CRMs track.
Marketing tools talk.
NexScale learns, remembers, decides, acts and reports back.
CRMs track.
Marketing tools talk.
NexScale learns, remembers, decides, acts and reports back.
CRMs track.
Marketing tools talk.
NexScale learns, remembers, decides, acts and reports back.
CRMs track.
Marketing tools talk.
NexScale learns, remembers, decides, acts and reports back.
CRMs track.
Marketing tools talk.
NexScale learns, remembers, decides, acts and reports back.
NexScale brings your member data together — and turns it into clear priorities, personalized outreach, and action you can trust.
NexScale spots who's at risk, recognizes your loyal members, prepares the right outreach in each member's preferred channel, and keeps you in the loop with a daily brief and monthly executive summary — so nothing gets missed.
Today's Focus
Here’s what needs your attention today—based on your studio activity.
Review “Circuit Strength” class performance
Low attendance flagged • Schedule adjustments suggested
Class
Check “Alex K.” engagement this week
At risk • No bookings in 10 days • Messages prepared
Member
Daily wrap up—here’s what stood out today
7 new faces, 110 Check-ins, what was like on the floor?
Daily
Stay on top of your business, every day
NexScale sends a daily brief of what needs your attention: at-risk members, prepared outreach, and the day's priorities. A wrap-up at the end of the day closes out what was done, so you stay in the loop without constant check-ins.
Today's Focus
Here’s what needs your attention today—based on your studio activity.
Review “Circuit Strength” class performance
Low attendance flagged • Schedule adjustments suggested
Class
Check “Alex K.” engagement this week
At risk • No bookings in 10 days • Messages prepared
Member
Daily wrap up—here’s what stood out today
7 new faces, 110 Check-ins, what was like on the floor?
Daily
Stay on top of your business, every day
NexScale sends a daily brief of what needs your attention: at-risk members, prepared outreach, and the day's priorities. A wrap-up at the end of the day closes out what was done, so you stay in the loop without constant check-ins.
Engagement opportunities
Active members
Member feedback
Key member updates
Personal touches
Retention risks
New members
Milestones & recognition
Churned members
At-risk members
Follow-ups
Community moments
Key member updates
Milestones & recognition
At-risk members
Key member updates
Engagement opportunities
Churned members
At-risk members
Member feedback
Personal touches
Active members
Community moments
Follow-ups
New members
Personalize every member interaction
NexScale prepares the right outreach for every member in their preferred channel, from at-risk follow-ups to recognition for loyal members, so each message lands with care.
Engagement opportunities
Active members
Member feedback
Key member updates
Personal touches
Retention risks
New members
Milestones & recognition
Churned members
At-risk members
Follow-ups
Community moments
Key member updates
Milestones & recognition
At-risk members
Key member updates
Engagement opportunities
Churned members
At-risk members
Member feedback
Personal touches
Active members
Community moments
Follow-ups
New members
Personalize every member interaction
NexScale prepares the right outreach for every member in their preferred channel, from at-risk follow-ups to recognition for loyal members, so each message lands with care.
Executive Summary
Ai
March Report
Executive Overview
📌 March typically sees the first post-New Year's drop-off. Visit growth despite this is a positive signal.
Your studio showed healthy growth over February
~350 unique visitors and ~2,350 visits~95 members show early signs of disengagement
🔥 Circuit/Warrior classes are the standout performers, averaging ~16 participants per session at 77% utilization
👥 50 new members joined: ✅ 46 active | ⚠️ 4 at-risk | 📈 Visits up ~16% month-over-month, indicating strong momentum heading into spring
Your key numbers, always at your fingertips
NexScale delivers a baseline executive summary on day one and a monthly summary after that, covering member growth, retention trends, and where your business stands.
Executive Summary
Ai
March Report
Executive Overview
📌 March typically sees the first post-New Year's drop-off. Visit growth despite this is a positive signal.
Your studio showed healthy growth over February
~350 unique visitors and ~2,350 visits~95 members show early signs of disengagement
🔥 Circuit/Warrior classes are the standout performers, averaging ~16 participants per session at 77% utilization
👥 50 new members joined: ✅ 46 active | ⚠️ 4 at-risk | 📈 Visits up ~16% month-over-month, indicating strong momentum heading into spring
Your key numbers, always at your fingertips
NexScale delivers a baseline executive summary on day one and a monthly summary after that, covering member growth, retention trends, and where your business stands.
Personal touches
Retention risks
New members
Milestones & recognition
Engagement opportunities
Active members
Member feedback
Key member updates
Churned members
At-risk members
Follow-ups
Community moments
Engagement opportunities
At-risk members
Retention risks
NexScale is your trusted Business Partner
Chloe asks for your approval before the first round of outreach — and checks in with you anytime. Ask about at-risk members, retention trends, or what's next. Built for wellness, fitness, and recreation, with privacy first. Your data stays yours.
Personal touches
Retention risks
New members
Milestones & recognition
Engagement opportunities
Active members
Member feedback
Key member updates
Churned members
At-risk members
Follow-ups
Community moments
Engagement opportunities
At-risk members
Retention risks
NexScale is your trusted Business Partner
Chloe asks for your approval before the first round of outreach — and checks in with you anytime. Ask about at-risk members, retention trends, or what's next. Built for wellness, fitness, and recreation, with privacy first. Your data stays yours.
The Operators’ Member Retention Playbook
Improve retention by just 5% and you could add $36K+ in your annual revenue in a 300-member studio ($200/month)!
The Operators’ Member Retention Playbook
Improve retention by just 5% and you could add $36K+ in your annual revenue in a 300-member studio ($200/month)!
The Operators’ Member Retention Playbook
Improve retention by just 5% and you could add $36K+ in your annual revenue in a 300-member studio ($200/month)!
Integrations
Integrations
It plugs into your tools
It plugs into your tools
Connect to your CRM in a day. No new software, no migration.
Connect to your CRMs in a day.
No new software, no migration.
Features
Features
Turn your business into one that keeps members, with a retention intelligence layer on top of your CRM.
Turn your business into one that keeps members, with a retention intelligence layer on top of your CRM.
Turn your business into one that keeps members, with a retention intelligence layer on top of your CRM.
Turn your business into one that keeps members, with a retention intelligence layer on top of your CRM.
Own member relationships — even when your team changes
Listens and follows up — not just sends
Maximize attendance and recover lost revenue
Run your business with clarity and control
A daily brief, a monthly executive summary, and an approval workflow you control, so you stay on top of the business without being in every detail.
Own member relationships — even when your team changes
NexScale centralizes every member interaction and insight, so relationships stay with your business and not with individual team members.
Listens and follows up — not just sends
Maximize attendance and recover lost revenue
Run your business with clarity and control
Own member relationships — even when your team changes
NexScale centralizes every member interaction and insight, so relationships stay with your business and not with individual team members.
Listens and follows up — not just sends
Maximize attendance and recover lost revenue
Run your business with clarity and control
Own member relationships — even when your team changes
Listens and follows up — not just sends
Maximize attendance and recover lost revenue
Run your business with clarity and control
Trusted by operators running modern businesses
Trusted by operators running modern businesses
"Before NexScale, I had no visibility into who was at risk until they cancelled. Now I catch the signals early — and our retention has genuinely improved without any extra staff."
Maria L.
Yoga & Pilates Studio Owner Toronto, ON
James R.
Premium Fitness Club, Montreal, QC
Priya S.
Hyrox Studio Founder, Toronto, ON
Sophia K.
Multi-Location Wellness Studio, Vancouver, BC
Daniel R
3-location Fitness Franchise, New Jersey, USA
"Before NexScale, I had no visibility into who was at risk until they cancelled. Now I catch the signals early — and our retention has genuinely improved without any extra staff."
Maria L.
Yoga & Pilates Studio Owner Toronto, ON
News
News
What is happening at NexScale
What is happening at NexScale
Stay informed about our community, our team, and the wellness & fitness businesses we serve
Backed by Top Incubators & Innovation Hubs
Backed by Top Incubators & Innovation Hubs
Backed by Top Incubators
& Innovation Hubs
Two ways to get started.
Book a live demo — or create your account, connect your system, and see who's slipping this week.
Works with Mindbody, Mariana Tek, WellnessLiving, PushPress, Momence, Glofox, Zen Planner and more — nothing to migrate.
Book a live demo
30 minutes with our team.
Create your account
Connect your system and get your first retention read.
- Connects to the system you already use — no migration
- Your first retention read in minutes, not weeks
- A real person from our team helps you set it up
Two ways to get started.
Book a live demo — or create your account, connect your system, and see who's slipping this week.
Works with Mindbody, Mariana Tek, WellnessLiving, PushPress, Momence, Glofox, Zen Planner and more — nothing to migrate.
Book a live demo
30 minutes with our team. We'll show you a guided tour of NexScale
Create your account
Connect your system and get your first retention read.
- Connects to the system you already use — no migration
- Your first retention read in minutes, not weeks
- A real person from our team helps you set it up